FAQs

CUSTOMER SERVICE

Please contact hello@littlebumbums.com with all customer service related issues. We handle customer service issues via email only. Customer service team responds to requests within 24 hours. 

 

SHIPPING

We offer free shipping on all orders within the US! Free shipping to Canada on orders over $150.

Orders ship from our warehouse in 2 days. 

Once orders leave our warehouse, we are not responsible for lost or stolen packages. Please contact the carrier directly. 

*Please note that there will be a delay in shipment if you use PayPal eCheck at checkout. It takes PayPal 3-5 days to process a PayPal eCheck and we can't fulfill the order until the payment clears. Your order will be fulfilled as soon as payment clears.

 

RETURNS

We offer free domestic returns within 30 days from the original order date*, as long as the item is in original condition (unwashed/unworn), with the tags still attached, and in original packaging. 

Please contact help@littlebumbums.com with your order number and return request.

*All Sale items are final sale.

*International returns: customer is responsible for the return fees.

*Promotions valid for specified day only. No price adjustments allowed.


EXCHANGES

We currently do not accept exchanges. If you wish to exchange an item, please return the original item and place a new order. 

 

ORDER CONFIRMATION

An order confirmation email is automatically sent when an order is placed. After confirming that your order confirmation email did not end up in your spam/junk folder, please contact us at hello@littlebumbums.com so we can help you out.

 

TRACKING

Once your order has been shipped, we will send you a shipping confirmation email along with a tracking number.

 

CARE INSTRUCTIONS

Bamboo viscose is a very delicate fabric and must be handled with care. Most products can be machine washed inside out with like colors on gentle cold wash. Tumble dry low or line dry for optimal results. Avoid washing with rough fabrics (such as towels) or other garments with zippers, hooks/buttons, or velcro that can snag the soft bamboo.

 

Please follow the care instructions on each garment.

 

Didn’t find what you’re looking for? Email us at hello@littlebumbums.com